We are committed to protecting your privacy and handling your personal information in a safe, transparent and lawful way. This policy explains how we collect, use and store your data when you use our services.
What information we collect
- Contact details such as name, address, email and phone number.
- Medical information you provide as part of your consultation questionnaire.
- Order and payment details related to prescriptions and treatments.
- Technical data such as IP address and device information.
How we use your information
- To process your consultation and issue prescriptions.
- To dispense and deliver your medication safely.
- To comply with legal and regulatory obligations.
- To improve our services and respond to support queries.
How long we keep your data
Pharmacy and clinical records are kept for the periods required by UK healthcare and data protection regulations. When information is no longer required, it is securely deleted or anonymised.
Your rights
You may have rights to access, correct or request deletion of your personal data, and to object to certain types of processing. To exercise these rights, please contact us using the details on our contact page.