1. These Terms and Conditions
1.1 These terms and conditions (together with any documents referred to in them) (“Terms”) set out the basis on which you may use the website www.synova.synergypharmacy.co.uk (our “Site”), whether as a guest or a registered user. Please read these Terms carefully before you start using our Site.
1.2 By accessing or using our Site, you confirm that you accept these Terms and agree to comply with them. If you do not agree to these Terms, you must not use our Site.
1.3 We recommend that you print or save a copy of these Terms for future reference.
2. Information About Us
2.1 Our Site is operated by Synergy Pharmacys Ltd, trading as “Synova by Synergy Pharmacy” (“we”, “us”, “our”). We are a company incorporated in United Kingdom under company number 15813871. Our registered office address is 11 Blaby Road Wigston, Leicestershire LE18 4PA. Our VAT number is 478403078. We are a limited company.
2.2 We are regulated by the General Pharmaceutical Council.
2.3 You can contact us by email at [insert contact email] or by telephone on [insert contact number].
3. Other Terms That May Apply to You
3.1 Our Privacy Policy, which also applies to your use of our Site, explains how we process any personal data we collect from you or that you provide to us. By using our Site, you consent to such processing and you warrant that all data you provide is accurate.
3.2 If you purchase products from our Site, our Terms and Conditions of Supply will apply to those purchases.
4. Changes to These Terms
We may update these Terms from time to time. Whenever you use our Site, please check the current version of the Terms to ensure you understand the terms that apply at that time.
5. Changes to Our Site
We may update and change the content or functionality of our Site from time to time, for example to reflect changes to our products, our users’ needs, our business priorities, or for any other reason.
6. Suspension or Withdrawal of Our Site
6.1 We do not guarantee that our Site, or any content on it, will always be available or uninterrupted. We may suspend, withdraw or restrict the availability of all or any part of our Site for business and operational reasons. Where reasonably possible, we will try to provide notice of any suspension or withdrawal.
6.2 You are responsible for ensuring that all persons who access our Site through your internet connection are aware of these Terms and any other applicable terms and conditions, and that they comply with them.
7. Accessing Our Site
7.1 Our Site and any services provided via the Site are in English. It is your responsibility to ensure you understand the information and advice provided. Our Site is directed at people residing in the United Kingdom. We do not represent that content on or via our Site is appropriate or available in other locations.
7.2 From time to time, we may restrict access to certain parts of our Site, or to our entire Site, to users who have registered with us.
7.3 If you choose, or are provided with, a user ID, password or any other security information as part of our security procedures, you must treat this information as confidential and must not disclose it to any third party. We may disable any user ID or password, whether chosen by you or assigned by us, at any time if, in our opinion, you have failed to comply with any of these Terms.
7.4 We will determine, at our discretion, whether your use of our Site constitutes a breach of these Terms. If a breach has occurred, we may take any action we consider appropriate, which may include:
- 7.4.1 immediate, temporary or permanent withdrawal of your right to use our Site;
- 7.4.2 issuing a warning to you;
- 7.4.3 commencing legal proceedings against you for reimbursement of all costs on an indemnity basis (including reasonable administrative and legal costs) resulting from the breach;
- 7.4.4 disclosure of such information to law enforcement authorities as we reasonably consider necessary.
7.5 You must not use our Site or services for medical emergencies. In an emergency, you should contact your local doctor or the emergency department of your nearest hospital.
7.6 You must not use our Site or services where urgent medical assistance is required. In a medical emergency, you should call 999. For urgent but non-life-threatening situations, you should contact NHS 111 (in the UK).
8. Intellectual Property Rights and Use of Material on Our Site
8.1 We are the owner or licensee of all intellectual property rights in our Site and the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
8.2 You may print off one copy, and may download extracts, of any page(s) from our Site for your personal use and you may draw the attention of others within your organisation to material posted on our Site.
8.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
8.4 Our status (and that of any identified contributors) as the authors of material on our Site must always be acknowledged.
8.5 You must not use any part of the materials on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.
8.6 If you print off, copy or download any part of our Site in breach of these Terms, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
9. Our Liability
9.1 The material displayed on our Site (including any blog content) is provided “as is”, without any guarantees, conditions or warranties as to its accuracy.
9.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, and for fraud or fraudulent misrepresentation.
9.3 Different limitations and exclusions of liability will apply to liability arising from the supply of any products to you, which will be set out in our Terms and Conditions of Sale.
If you are a business user:
9.4 We exclude all implied conditions, warranties, representations or other terms that may apply to our Site or any content on it.
9.5 We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise, even if foreseeable, arising under or in connection with:
- 9.5.1 your use of, or inability to use, our Site; or
- 9.5.2 your use of or reliance on any content displayed on our Site.
In particular, we will not be liable for:
- 9.6.1 loss of profits, sales, business or revenue;
- 9.6.2 business interruption;
- 9.6.3 loss of anticipated savings;
- 9.6.4 loss of business opportunity, goodwill or reputation; or
- 9.6.5 any indirect or consequential loss or damage.
If you are a consumer user:
9.7 Our Site is provided for domestic and private use only. You agree not to use our Site for any commercial or business purposes, and we shall have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
10. Registration
10.1 To use certain services on our Site, you may be required to register and create a secure online patient record. We reserve the right to suspend or terminate your access at any time if we believe that your continued use of our services may adversely affect us or others. By registering, you:
- 10.1.1 confirm that all information you provide is true, accurate and complete;
- 10.1.2 agree to keep your username and password confidential and to take reasonable steps to protect your login details, and not to share access to your online patient record with anyone;
- 10.1.3 must not create more than one account on our Site; and
- 10.1.4 confirm that you are aged 18 or over.
11. Viruses, Hacking and Other Offences
11.1 We do not guarantee that our Site will be secure or free from bugs or viruses.
11.2 You are responsible for configuring your information technology, computer programmes and platform to access our Site. You should use your own virus protection software.
11.3 You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful.
11.4 You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site.
11.5 By breaching this clause 11, you may commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.
11.6 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programmes, data or other proprietary material due to your use of our Site or your downloading of any material posted on it, or on any website linked to it.
12. Linking to Our Site
12.1 You may link to our home page, provided you do so in a way that is fair and lawful and does not damage our reputation or take unfair advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
12.2 You must not establish a link from any website that is not owned by you.
12.3 Our Site must not be framed on any other site, nor may you create a link to any part of our Site other than the home page. We reserve the right to withdraw linking permission without notice.
12.4 If you wish to make any use of material on our Site other than as set out above, please send your request to [insert contact email].
13. Links From Our Site
Where our Site contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the content of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.
14. Loyalty Programme
14.1 Synova by Synergy Pharmacy reserves the right to cancel, withdraw or amend the loyalty programme (the “Loyalty Programme”) at any time, including these terms relating to the scheme.
14.2 For every £1 spent on qualifying purchases, customers will receive a top-up (for example, £0.05) in their digital wallet. The actual top-up rate may vary from time to time.
14.3 After you make a qualifying purchase on www.synova.co.uk, your reward will be automatically added to your digital wallet once your order has been dispatched.
14.4 The balance in your digital wallet, accumulated through the Loyalty Programme, cannot be transferred out of your account or transferred to any other person. The value is intended solely for use on www.synova.co.uk towards eligible purchases.
14.5 Rewards cannot be earned on any portion of a purchase that is paid using your digital wallet balance. Loyalty rewards are only earned on new spend on qualifying purchases and do not accrue on amounts redeemed from the digital wallet.
14.6 Redemptions from the Loyalty Programme are applicable only in full £1 increments. Partial redemptions (for example, £0.50) are not permitted. The redemption must align with full £1 steps.
14.7 You cannot apply a promotional code to any part of an order that is paid using digital wallet points or Loyalty Programme redemptions.
14.8 We reserve the right to change the value of rewards, the earning rate or any other aspect of the Loyalty Programme, with reasonable notice to customers.
14.9 We are not liable for any loss, theft or unauthorised use of your digital wallet. You are responsible for maintaining the security of your account.
14.10 We may suspend or terminate a customer’s participation in the Loyalty Programme if there is a breach of these Terms, misuse of the programme or if fraudulent activity is suspected.
14.11 By agreeing to these Terms, you are automatically enrolled in our Loyalty Programme. You may opt out at any time by contacting us.
15. Jurisdiction and Applicable Law
The Scottish courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our Site, although we retain the right to bring proceedings against you for breach of these Terms in your country of residence or any other relevant country.
These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Scotland.
16. Entire Agreement
These Terms and any documents expressly referred to in them constitute the entire agreement between you and us in relation to your use of our Site and supersede all previous discussions, correspondence, negotiations, arrangements, understandings or agreements between us relating to that subject matter.
If you have any concerns about material that appears on our Site, or concerns regarding our services, please contact us at [insert contact email].