Terms & Conditions
1. About These Terms
These Terms and Conditions (“Terms”) apply to your use of the SynovaMed website, our online pharmacy services, and any services we provide.
By accessing our website or using our services, you confirm that you have read, understood, and agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our website or services.
2. Who We Are
The SynovaMed website and services are operated by:
Nihaal Limited trading as SynovaMed
We are a company registered in England and Wales under company number 15813871.
Our registered office is:
11 Blaby Road
South Wigston
Wigston
LE18 4PA
VAT number: 478403078
SynovaMed is a registered pharmacy regulated by the General Pharmaceutical Council (GPhC).
GPhC registration number: 9012552
Our Superintendent Pharmacist is:
Chirag Desai
GPhC registration number: 2079415
You can contact us:
Email: info@synovamed.co.uk
Telephone: 07822 002914
3. Who Can Use Our Service
To use SynovaMed’s online prescribing and pharmacy services, you must:
- Be aged 18 or over;
- Be a permanent UK resident;
- Have a valid UK delivery address;
- Provide valid identification where required;
- Provide accurate information about yourself; and
- Be using the service for your own healthcare needs.
You must not use our services on behalf of another person unless we have specifically confirmed that this is permitted.
4. Our Services
SynovaMed provides online pharmacy and prescribing services across a range of healthcare areas, which may include:
- Weight management;
- Hair loss;
- Erectile dysfunction;
- Women’s health;
- Skin conditions;
- Sexual health; and
- General healthcare services.
Our services typically involve:
- Completing an online clinical consultation;
- Identity and age verification;
- Review by a GPhC-registered Pharmacist Independent Prescriber;
- Clinical assessment and prescribing decision;
- Dispensing through our registered pharmacy;
- Secure delivery to your UK address; and
- Ongoing monitoring through our patient portal where appropriate.
A prescription will only be issued where our clinical team considers treatment appropriate and safe based on the information provided.
5. Clinical Assessment and Prescribing Decisions
Every consultation is reviewed individually by an appropriately qualified healthcare professional.
Following review, we may:
- Approve treatment and issue a prescription;
- Decline to prescribe where treatment is not clinically appropriate;
- Request additional information before making a decision; or
- Recommend another treatment option or suggest contacting another healthcare provider, such as your GP.
Clinical decisions are made independently by our prescribing team and are based on professional judgement, patient safety, and relevant clinical guidance.
Where we decline a consultation and a consultation fee has been paid, we will refund that fee.
6. Fees and Payment
All prices displayed on our website are shown in GBP (£) and include VAT where applicable.
Payment is taken at the time of purchase or subscription sign-up.
Payments are processed securely through a PCI-DSS compliant payment provider.
Where subscription services are offered:
- Subscription payments will be charged at the frequency selected at sign-up;
- Available subscription periods may include monthly, 3-monthly, 6-monthly, or 12-monthly plans;
- Longer-term plans may offer a reduced monthly price in return for committing to the agreed subscription period.
We reserve the right to update our prices. If you are an existing subscriber, we will provide reasonable notice before any price changes take effect.
7. Subscription Cancellation and Refunds
Cancellation rights depend on the type of service or subscription purchased.
In general:
- Consultation requests may be cancelled before clinical review for a full refund;
- Monthly subscriptions can be cancelled at any time, with no further charges after cancellation;
- Committed subscription plans may be cancelled within the first 30 days without an early cancellation charge;
- Cancelling a committed plan after the first 30 days may result in an early cancellation fee where this was clearly explained at sign-up.
Details of cancellation charges and refund eligibility will be provided before purchase and are available through our cancellation and refund information pages.
8. Prescription Medicines and Returns
For patient safety reasons, prescription medicines cannot normally be returned once they have been dispensed and supplied.
This is because medicines cannot be reissued once they have left the control of the pharmacy.
You should contact us immediately if:
- Your medicine arrives damaged;
- There is an issue with your order;
- You believe there has been an error; or
- You have concerns about your treatment.
Your statutory rights under UK consumer law remain unaffected.
9. Your Responsibilities
When using SynovaMed services, you agree that you will:
- Provide truthful, accurate, and complete information during consultations;
- Inform us of any changes to your health, medication, or medical history;
- Not provide misleading information or impersonate another person;
- Not obtain medication for someone else;
- Not sell, share, or supply medication to another person;
- Use medication only as prescribed;
- Store medicines safely and appropriately; and
- Inform us promptly of any side effects, adverse reactions, or concerns.
Providing incorrect or incomplete information may affect the safety and suitability of treatment.
10. Website Content and Medical Information
Information provided on our website is intended for general educational purposes only.
It does not replace personalised medical advice, diagnosis, or treatment from a qualified healthcare professional.
Any prescribing decision is based on an individual clinical assessment by our healthcare team.
If you have an urgent medical concern, contact:
- NHS 111 for urgent medical advice; or
- 999 in an emergency.
11. Intellectual Property
All content on the SynovaMed website, including:
- Text;
- Images;
- Logos;
- Branding;
- Software; and
- Other materials
is owned by or licensed to SynovaMed.
You may view and print content for your personal, non-commercial use.
You must not copy, modify, reproduce, distribute, or use our website content for commercial purposes without our prior written permission.
12. Limitation of Liability
Nothing in these Terms limits or excludes our liability where doing so would be unlawful.
This includes liability for:
- Death or personal injury caused by our negligence;
- Fraud or fraudulent misrepresentation; and
- Your statutory consumer rights.
Subject to the above, our liability arising from your use of our services is limited to the amount you have paid to us in the 12 months before the event giving rise to the claim.
We are not responsible for indirect or consequential losses, including loss of profits, business interruption, or anticipated savings.
13. Events Outside Our Control
We are not responsible for delays or failures caused by circumstances outside our reasonable control.
These may include:
- Government action;
- Medicine supply shortages;
- Courier delays;
- Public health emergencies;
- Cybersecurity incidents; or
- Other events beyond our control.
We will take reasonable steps to minimise disruption where possible.
14. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes relating to these Terms will be subject to the jurisdiction of the courts of England and Wales.
If you live in Scotland or Northern Ireland, you may also have the right to bring proceedings through your local courts.
15. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, legal requirements, or business practices.
The latest version will always be available on our website.
Where changes are significant, we may notify registered users directly.
By continuing to use our services after changes take effect, you agree to the updated Terms.
16. Complaints
We aim to provide a safe and high-quality service.
If you are unhappy with any aspect of our service, please contact us so we can investigate and resolve your concerns.
You may also raise concerns with relevant organisations, including:
- The General Pharmaceutical Council (GPhC) regarding pharmacy standards;
- The Medicines and Healthcare products Regulatory Agency (MHRA) regarding medicines safety; or
- The Information Commissioner’s Office (ICO) regarding data protection matters.
Contact Details
SynovaMed
Trading name of Nihaal Limited
Registered office:
11 Blaby Road
South Wigston
Wigston
LE18 4PA
GPhC Registration: 9012552
Email: info@synovamed.co.uk
Telephone: 07822 002914
Superintendent Pharmacist: Chirag Desai (GPhC: 2079415)